How can we help?
Practical answers, written by us. Search the docs, or browse by section. Still stuck? Email support.
Calculator
How does the calculator work?
Pick a move type, list the rooms, add boxes and special items. We compute cubic feet from item-level volume data and translate that to a cost range across full-service, container, and DIY tiers. The number is a planning estimate, not a binding quote.
Where do the cubic-feet numbers come from?
Each item in our catalog carries the volume that published moving tables give it: the Defense Department's weight estimator, California's maximum rate tariff and Washington's cube sheet. A queen bed with its frame is 70 cu·ft and a dining table is 30. We sum the items and add a 15% allowance for packing space.
Embed
How do I install the calculator on my site?
Copy the snippet from your dashboard's Embed panel and paste it into any HTML block on your site. It resizes itself to fit. The install guide has step-by-step instructions for WordPress, Wix, Webflow and Squarespace.
Where do leads from my embed go?
Themed-embed leads route to the contact email you set in Settings. We also store them in your dashboard so a misfired email never costs you a customer.
Does the calculator on my site show prices?
Only if you want it to. Out of the box, customers see their move size and the truck it needs, and you quote them yourself. To show a ballpark from your own rates, add them on the Pricing page in your dashboard and switch it on. You choose whether the price shows right away or after the customer sends their details, and you can switch it off any time.
Can I customize the colors / logo / CTA copy?
Yes. From Settings you can set your accent color, surface, ink, action color, logo, and CTA label. Changes show on your embedded calculator within seconds.
Can I turn off the AI room scan?
Yes. Your calculator lets customers photograph or film a room and counts the furniture for them. To turn it off, untick 'Offer the AI room scan' in Settings. To turn it off on one page only, add ?ai=off to the end of the embed address in that page's snippet.
Move Planner
How do I save a move to my planner?
Run the calculator, click 'Save to Planner' on the Summary, and sign in (or create an account). Your move lands in your planner with a timeline, checklist, quote tracker, and document vault.
How does the quote comparison work?
On any move, click 'Add a quote' and fill in the mover, amount, tier, and any included flags. With 2+ quotes you can toggle the side-by-side compare view. Lowest/highest get pills.
What's in the checklist tab?
A standard address-change checklist (USPS, banks, employer, subscriptions) plus user-added date-driven tasks with categories.
Mover Dashboard
How do I manage leads in the dashboard?
The Lead Inbox supports per-row status changes, bulk-select for multi-row updates, status-based filter tabs, sort by date, CSV export, and per-lead notes. Read the inventory on any lead to see exactly what the customer estimated.
Where can I see embed analytics?
The four cards at the top of your dashboard show views, leads, conversion rate and open leads for the last 30 days, each with a daily trend line and the change from the 30 days before.
Account
How do I claim my listing if it's already in the directory?
Find your card in the directory and click 'Is this your business? Claim it'. We send a verification email to a business address on your domain. Once you click the link, you can set a password and take over the listing.
How do I cancel a Featured listing subscription?
From Billing in your dashboard, click 'Manage in Stripe'. Cancellation takes effect at the end of the current period. Your listing returns to the free tier automatically.