How can we help?
Practical answers, written by us. Search the docs, or browse by section. Still stuck? Email support.
How does the calculator work?
Pick a move type, list the rooms, add boxes and special items. We compute cubic feet from item-level volume data and translate that to a cost range across full-service, container, and DIY tiers. The number is a planning estimate, not a binding quote.
Where do the cubic-feet numbers come from?
Each item in our catalog has a real-world volume baked in. A queen mattress is 35 cu·ft, a 12-place dining set is around 60 cu·ft, etc. We sum the items, add a buffer for boxes, and round up.
How do I install the calculator on my site?
Copy the iframe snippet from your dashboard's Embed panel. Paste it into any HTML block on your site. We handle resizing automatically via postMessage. Step-by-step instructions for WordPress / Wix / Webflow / Squarespace are at /install-guide.
Where do leads from my embed go?
Themed-embed leads route to the contact email you set in /movers/settings. We also store them in your dashboard so a misfired email never costs you a customer.
Can I customize the colors / logo / CTA copy?
Yes. From /movers/settings you can set your accent color, surface, ink, action color, logo, and CTA label. Changes go live on /embed/[slug] within seconds, no redeploy needed.
How do I save a move to my planner?
Run the calculator, click 'Save to Planner' on the Summary, and sign in (or create an account). Your move lands in /plan with a timeline, checklist, quote tracker, and document vault.
How does the quote comparison work?
On any move, click 'Add a quote' and fill in the mover, amount, tier, and any included flags. With 2+ quotes you can toggle the side-by-side compare view. Lowest/highest get pills.
What's in the checklist tab?
A standard address-change checklist (USPS, banks, employer, subscriptions) plus user-added date-driven tasks with categories.
How do I manage leads in the dashboard?
The Lead Inbox supports per-row status changes, bulk-select for multi-row updates, status-based filter tabs, sort by date, CSV export, and per-lead notes. Read the inventory on any lead to see exactly what the customer estimated.
Where can I see embed analytics?
The four MetricCards at the top of the dashboard cover 30-day views, 30-day leads, conversion rate, and open inbox. Sparklines render the daily trend. MoM deltas compare the current 30 days to the prior 30.
How do I claim my listing if it's already in the directory?
Find your card in /directory and click 'Is this your business? Claim it'. We send a verification email to a business address on your domain. Once you click the link, you can set a password and take over the listing.
How do I cancel a Featured Partner subscription?
From /movers/dashboard/billing, click 'Manage in Stripe'. Cancellation takes effect at the end of the current period. Your listing returns to the free tier automatically.